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    Store Policy

    We are committed to providing you with a seamless shopping experience. Please read our store policies carefully to understand your rights and obligations when shopping with us.

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    1. Order Processing

    • Orders are processed within 3 business days.

    • You will receive a confirmation email once your order is processed.

    • Please ensure that your shipping address is accurate; we are not responsible for orders shipped to incorrect addresses.

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    2. Shipping

    • We offer drop shipping from various suppliers. Shipping times may vary based on the supplier and your location.

    • Standard shipping usually takes 5-15 business days depending shipping address.

    • Tracking information will be provided once your order has shipped.

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    3. Returns and Refunds

    • Due to the nature of drop shipping, we have a  30-day return policy.

    • To initiate a return, please contact our customer service.

    • Items must be unused and in their original packaging to qualify for a return.

    • Refunds will be processed within 14 business days after we receive the returned item.

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    4. Exchanges

    • We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

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    5. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will assist you in resolving the issue.

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    6. Payment Methods

    • We accept various payment methods, including [list accepted payment methods, e.g., credit cards, PayPal].

    • All transactions are secure and encrypted for your protection.

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    7. Customer Service

    • For any questions or concerns, please reach out to our customer service team at [insert contact information].

    • Our hours of operation are Monday to Friday, 9 AM to 5 PM EAST.

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    8. Privacy Policy

    • Your privacy is important to us. We collect personal information to process orders and enhance your shopping experience. 

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    9. Changes to Policy

    • We reserve the right to modify these policies at any time. Any changes will be reflected on this page, and it is your responsibility to review our policies periodically.

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    Thank you for choosing The Wagging TailCo! We appreciate your business and are here to provide you with the best products for your furry friends.

    Payment Methods

    - Credit / Debit Cards
    - PAYPAL

    - Offline Payments

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